JOB DESCRIPTION
We are Hiring Customer Executive – Female candidate preferable,Smart,presentable,Fluent communication in English and Odia
Duties and Responsibilities:
Be a link between the patients / attenders & the hospital.
Attend all the VIPs and other guests and arrange the necessary things as per their requirements.
To conduct floor rounds.
Meeting the new admissions.
Ensure general cleanliness of the floor.
Taking caring of the necessary things on magazine stand.
Communicate updates of the patients to their relatives time to time.
Ensure that the patients / attenders are kept comfortable at all times & ensure to meet their requirements as laid down in hospital rules.
Engaging the patients. Talking to them and trying to understand.
Helping the customers to fill the registration forms.
Escorting to the floors during admissions.
Accompanying to inter departments during it is referred by a consultant.
Keep in touch with the Billing department to ensure the entries of all the diagnosis done for the respective patients.
Maintaining self-grooming.
Collecting the reports and handing to over to the customers at the time of inquiry.
Calling up outpatient customers to find if they are happy with all the services provided.
If the NPS is less then to be checked with the patients, calling up them
Liaise with Consultants for non-medical issues.
Ensure that the day to day report of all the floors/area reaches the concerned authority / personnel without fail.
Be a bridge between the clinical & administration in all matters and maintain transparency in all dealing and execution.
Job Types: Full-time, Part-time
Benefits:
Flexible schedule
Health insurance
Leave encashment
Paid sick time
Paid time off
Provident Fund